Customer Service Representative Morale Essay -- essays research papers

A business seeks to make a profit by providing customers with goods and services. The success of the business is in the quality of the goods and customer service. Management and leadership styles have a great impact on the working environment and employees’ motivation. The working environment also affects both management and other employees’ motivation, which in turn influences the overall progress and well being of the organization. It all comes down to keeping employees enthusiastic and energized by developing a leadership style that will build teamwork and growth for the organization.   Ã‚  Ã‚  Ã‚  Ã‚  The managers’ leadership style contributes directly to the employees’ motivation and work satisfaction. There are many types of leadership styles, one that is task-oriented and the other is employee-oriented. A manage or supervisor with a task-oriented style will typically train and expect results as if they we doing the task themselves. On the other hand, the manager with an employee-oriented leadership style will foster team work with a concern in boosting employee self esteem, enhancing their decision making and problem solving skills. Not all leaders fall exclusively into one style or the other. Depending on the personality and the dominant part of the manager’s style, the effects on the customer service representative will vary. There are three main types of leadership styles that shape all kinds of leaders. The three types are the autocratic, democratic, and free-reign styles of leadership. The autocratic style of leadership would be considered the most task-oriented type, in which the manager carries out all the decision-making process without any feedback or suggestions from subordinates. Communication is one-way, where the work provided by the manager is to be done without any modifications by the subordinates. In this style of leadership, the delegation of authority is controlled, meaning that the decision-making is only performed by senior managers and is rarely delegated to subordinates along the chain of command. The democratic leadership style is more of a participative type of leadership. It is a two-way communication leadership, in which employees are allowed to contribute in the decision-making; however, the manager makes the final decision. The delegation of authority in this style of leadership is less controlled and more de... ...ses, motivating employees to produce the desired behavior. The days of a customer service representative sitting in a dimly lit cubical for hours on end, without the proper skills and information are long gone. The customer service representative today is a highly skilled individual with a passion for assisting each and every caller with the best possible service they can provide. They are empathetic, compassionate, and dedicated to the task at hand. They are truly an asset to any companies well being and success. References Leavitt, W.M. (1996). High pay and low morale-Can high pay, excellent benefits, job security, and low job satisfaction coexist in a public agency? Public Personnel Management, 25, 333-341. Khaleque, A., & Chowdhury, N. (1983, May). Perceived importance of job facet and over all job satisfaction of top and bottom level industrial managers. Paper presented at the proceedings of the third Asian Regional Conference of the International Association for Cross-Cultural Psychology, Bang, Malaysia. Rahman, T., Rahman, T., & Khaleque, A. (1995). Job facets and job satisfaction of bank employees in Bangladesh. Psychological Studies, 40, 154-156

Organic Food vs. Non Organic Food Essay

In today’s society you walk into a grocery store and you always have the option of organic or non organic food. There are even grocery stores dedicated to organic foods like Trader Joe’s, Sprouts and Whole Food market. I personally have gone organic and will never go back to eating or drinking non organic food. Organic food may be pricey but less hormones, less cow puss and blood in your milk, and less pesticides. The controversies about organic food vs non organic food is it worth it? My answer is 100 percent yes organic is the way to go. The fruits and vegetables you get at a normal grocery store that are non organic have several pesticides on it. According to the daily green, ‘ eating organic means avoiding the pesticide residue left on foods. † Though there are mixed reviews on if consuming pesticides hurt your immune system, pregnant women are taking the cautionary steps on making sure their future child will be born healthy and not be exposed to pesticides at an early age. On the Dirty Dozen list, apples are the number 1 food source of 2011, with over 40 known pesticides in just 1 apple. Not surprisingly, pesticide residue is also found in apple juice and apple sauce, making all apple products smart foods to buy organic. Strawberries have over 60 pesticides on it, so while you â€Å"wash† your strawberries remember you are eating pesticide residue remains on those strawberries you bought at the food market. 93% of Americans tested by the CDC had metabolites of chlorpyrifos a nuerotoxic insecticide in their urine. Banned from home use because of its risks to children, chlorpyrifos is part of a family of pesticides (organophosphates) linked to ADHD. Women who were exposed to DDT as girls are 5 times more likely to develop breast cancer, according to Panna. Several people are allergic to the growth hormone farmers put in their animals, but are able to eat organic meats because animals raised organically are not allowed to be fed antibiotics, the bovine human growth hormone (rbGH), or other artificial drugs. Animals are also not allowed to eat genetically modified foods. Organic meat the animals are also killed more humane than non organic animals. The animals are raised in a healthier environment, fed organic feed, and often eat a wider range of nutrients than those raised in factory farms (such as would be the case of free-range chickens and ranch cattle). Cbn. com stated, â€Å"In a recent poll, two-thirds of Americans surveyed stated they would like to be able to fit organic foods into their budgets. † Organic food may cost more but less exposure to unnecessary hormones and pesticides is worth it. Organic is the way to go, lower pesticide levels, more nutrients, no antibiotics, no added growth hormones, and environmental responsibility. Although research findings about benefits of organic produce are not conclusive, it is definite that organic stuff is safer than the produce with traces of pesticides. Organic milk, vegetables and fruits are much more expensive than the non-organic but if you can afford it then go for it. If more people start buying organic food then gradually their prices will gradually come down.

Restricting Communism with the Marshall Plan - 857 Words

The source in question is an extract from the United States Secretary of State George C. Marshall’s commencement speech for receiving an honorary degree from Harvard University; it was delivered on the 5th of June, 1947 at Harvard University. The speech was created primarily Charles Bohlen, a Soviet expert and Marshall’s special assistant, and later revised by Marshall. Department officials, including George Kennan and William Clayton saw the Marshall Plan as a way of restricting Communist growth in Europe, by strengthening the struggling democratic European nations . After the end of WWII in 1945, the majority of Europe was in ruins; over a third of the European industry was destroyed by the war, resulting in weak economies, and millions of people unemployed and starving, causing low morale. As economies were not improving at a rapid enough pace, combined with high unemployment and a hungry population, people started to look for change. Communism began to look promising, and was becoming increasingly popular in Europe through rebels and partisans. In an attempt confine the spread of Communism, Marshall was sent to Moscow to negotiate with Stalin. Initially, Stalin welcomed the possibility of Soviet participation in a U.S funded European reconstruction program. However, Stalin opposed the â€Å"idea of a coordinated multilateral aid programme, which was seen to threaten the Soviet political and economic position in Eastern Europe†, and withdrew all support and insisted thatShow MoreRelatedThe Munich Agreement1276 Words   |  5 PagesHitler decided to bring war to Western Europe, with the primary goal of conquering France in 1940. France surrendered which meant the fall of the Third Republic. German bombers hit air bases in Luxembourg, France, Belgium, and the Netherlands, restricting them to protect their own country. 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